JeetCity Casino Privacy Policy

At JeetCity Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit jeetcity.com, create an account, or use any of our services. By completing your JeetCity registration and using our platform, you agree to the practices described in this document. We encourage you to read it carefully.

Our JeetCity Casino online platform is operated by Novatrix SRL, incorporated under the laws of Costa Rica (company registration number 3-102-893958), with a registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, Tobique First Nation, Canada. When you contact us or use our services, you are interacting directly with us as the licensed data controller responsible for your information.

1. Information We Collect

When you sign up, log in, or interact with our services, we may collect the following categories of personal data. Our JeetCity data collection is designed to be proportionate, relevant, and limited to what is necessary for the purposes described below.

1.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address and phone number (phone verification is required before you can submit a withdrawal request)
• Residential address, country of residence, and nationality
• Username, u#Mnq6Q7XgU9NnRj, and preferred currency
• Government-issued identity documents provided during KYC verification

1.2 Financial and Transaction Data

• Deposit and withdrawal history, including amounts and payment methods used
• Details of the payment instruments you use — such as card numbers (partially masked), e-wallet IDs, or cryptocurrency wallet addresses
• Transaction timestamps and processing statuses
• Information relating to your JeetCity deposit process and withdrawal methods

1.3 Gaming and Behavioural Data

• Game session data — including which games you play, bet sizes, wins, losses, and session duration
• Bonus usage, wagering progress, and loyalty programme activity
• JeetCity VIP tier status and comp point accumulation
• Participation in tournaments, missions, and promotional events

1.4 Technical and Device Data

• IP address, browser type, and operating system
• Device identifiers and screen resolution
• Pages visited, time spent on site, and navigation paths
• Cookie identifiers and session tokens (see Section 6 for our cookie practices)

1.5 Communications Data

• Messages you send to our customer support team via live chat or email at support@jeetcity.com
• Records of any disputes or complaints submitted through our platform or through EGIS, our Alternative Dispute Resolution provider (disputes@egis-adr.com)

2. How We Use Your Information

Here at JeetCity Casino, we use the data we collect for specific, legitimate purposes. We do not sell your personal information to third parties, and we do not use it for purposes incompatible with those listed below.

• Account management: To create and maintain your account, verify your identity, and process your JeetCity login securely
• Payment processing: To handle deposits and withdrawals, including Paysafe transactions processed by Novatrix SRL
• Legal compliance: To fulfil our obligations under anti-money laundering laws, KYC requirements, and the regulations of the Tobique Gaming Commission
• Fraud prevention and security: To detect suspicious activity, prevent unauthorised access, and protect both you and our platform — including monitoring for VPN use to bypass geo-restrictions
• Bonus and promotions delivery: To apply your JeetCity welcome bonus, free spins, cashback rewards, and other promotional offers correctly
• Customer support: To respond to your queries and provide assistance 24/7 via live chat and email
• Service improvement: To analyse usage patterns, improve our game selection, and personalise your experience
• Marketing communications: To send you relevant offers and promotions where you have given us consent to do so
• Dormancy and account management: To apply the inactive account policy — after 12 consecutive months without login or gameplay, a monthly administrative fee of €20 may be deducted from your balance in accordance with our Terms and Conditions

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under our Terms and Conditions — including account creation, payment processing, and game access
• Legal obligation: Processing necessary to comply with applicable laws, including KYC, AML, and responsible gambling regulations
• Legitimate interests: Processing carried out for fraud prevention, security, and service improvement, where these interests are not overridden by your rights
• Consent: Where you have explicitly agreed to receive marketing communications or where consent is otherwise required by law

4. Sharing Your Data

We at JeetCity Casino may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Payment providers: Including Visa, Mastercard, Skrill, Neteller, MiFinity, Trustly, ecoPayz, Paysafecard, Interac, and cryptocurrency processing partners, to facilitate your transactions
• Game providers: Such as Evolution, Pragmatic Play, NetEnt, Microgaming, BGaming, and others, who may receive session-level data to enable gameplay and resolve disputes
• Regulatory and legal authorities: Including the Tobique Gaming Commission and any other body with lawful authority to request your data
• Identity verification and compliance services: Third-party KYC and AML providers engaged to verify your identity and monitor for financial crime
• Our affiliate partners: Through our programme at jeetcitypartners.com — limited referral data only, with no sensitive personal information disclosed
• Dispute resolution providers: EGIS, our ADR service operating under Tobique Gaming Commission regulations, where a complaint is escalated

We require all third parties to respect your data and treat it in accordance with applicable privacy laws. We do not permit our service providers to use your personal data for their own purposes beyond the specific service they deliver to us.

5. Data Retention

Our JeetCity Casino data retention periods are determined by our legal and regulatory obligations. We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, in line with standard AML and gaming regulatory requirements. Where we hold data based on your consent for marketing purposes, we will retain it until you withdraw your consent. Financial transaction records are retained for the periods required under applicable tax and financial regulations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to ensure it functions correctly, to understand how you use our platform, and to deliver relevant content and promotions. Our JeetCity Casino site uses the following categories of cookies:

• Strictly necessary cookies: Required for core functionality such as session management and secure login
• Analytics cookies: Help us understand how visitors interact with our site, which pages are most visited, and where improvements are needed
• Functional cookies: Remember your preferences such as language, currency, and game settings
• Marketing cookies: Used to deliver personalised promotional content, including JeetCity bonus offers and JeetCity free spins promotions

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform, including your ability to complete a JeetCity casino login or access certain features.

7. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data held by us at JeetCity:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: Where technically feasible, you may request a machine-readable copy of your data
• Right to object: You may object to processing based on our legitimate interests or for marketing purposes
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team at support@jeetcity.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Security Measures

We take data security seriously at JeetCity Casino. We implement a range of technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These include SSL encryption across all data transmissions, secure u#Mnq6Q7XgU9NnRj storage practices, access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of our systems. However, no system is entirely immune to risk, and we encourage you to use a strong, unique u#Mnq6Q7XgU9NnRj for your account and to contact us immediately at support@jeetcity.com if you suspect any unauthorised activity.

9. Children and Minors

Our services are strictly intended for adults aged 18 years or older (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from individuals under this age. If we become aware that a minor has registered an account, we will close the account immediately and delete the associated data. We use identity verification procedures as part of our JeetCity registration process to help prevent underage access.

10. Geographic Restrictions and Data Processing

Our services are not available to players in a number of restricted countries and territories as listed in our Terms and Conditions (§2.4). Players from restricted jurisdictions who attempt to access our platform in violation of these restrictions are not entitled to withdrawals or refunds. Where your data is transferred outside your country of residence for processing purposes, we take steps to ensure that appropriate safeguards are in place, including contractual protections consistent with applicable data protection requirements.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you by posting the updated policy on our website at jeetcity.com and, where appropriate, by sending you a notification to your registered email address. Your continued use of our services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please don't hesitate to reach out. Our JeetCity customer support team is available 24/7 and can be contacted as follows:

• Email: support@jeetcity.com
• Live Chat: Available 24/7 directly on our website at jeetcity.com
• Affiliate enquiries: affiliates@jeetcity.com
• Dispute resolution: EGIS — disputes@egis-adr.com

We at JeetCity Casino are committed to handling every enquiry with care and transparency. Your trust is important to us, and we will always strive to resolve any data-related concerns promptly and professionally.